The Pelletier Company
Contact: (866) 593-9078
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Interested in our swing doors as well? We can do that. Minimum quantities apply.
Call your Win-Dor representative for more information.
Interested in our sliding patio doors as well? We can do that. Minimum quantities apply.
Call your Win-Dor representative for more information.
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From: WinDor, Inc
Re: Doors with low profile sills
Please find the following warranty and testing information as it pertains to your above referenced order.
The intent of this letter is to advise you of the issues inherent to the use of low profile sills on exterior doors and bifold windows. WinDor doors with low profile sills include swing doors with ADA compliant sills, Bi-fold Doors and bifold windows with U channel or ADA compliant sills.
Due to the design of ADA compliant and low profile sills, door products with these sills do not carry a design pressure (DP) rating for air or water infiltration. Furthermore, because of the low profile sill design, these doors will not provide the same air, water or structural performance as doors with a standard sill height and design configuration and, therefore, are susceptible to air and water leakage and potential insect intrusion.
WinDor doors manufactured with ADA compliant and low profile sills carry a warranty only on the workmanship, hybrid panels and frame, painting if applicable and insulated glass as defined by the WinDor Limited Warranty dated 8/19/14. No warranty applies to product performance ratings.
There are a variety of design options you can incorporate into your building to help you deal with the potential air and water leakage issues inherent to the design of doors with low profile sills, please consult your local representative for suggestions.
In areas adjacent to the doors, do not specify flooring materials that may be susceptible to damage when exposed to weather such as hardwood or carpet.
As your large opening door supplier, we want to remain a valued member of your team. We hope that the information included above will clarify the issues that may potentially be caused by the design of ADA compliant and low profile sills. We also hope that this information will help you proactively address the potential leakage issues through the use of creative design solutions.
Sincerely,
WinDor Inc.
5 Reviews on “The Pelletier Company”
This was one of the most professional and responsive companies I have ever worked with. It didn’t matter what method I used to contact them. The responded in a very short time with solutions and answers. They delivered on time or early on every commitment. We now use an expression when we receive poor service….”They need a lesson in customer service from
David McFarland”.
Awesome Job WinDor.
Overall I’m happy with the Win-Dor folding door that I purchased.
Positives-
Slides / folds easily.
Extremely good sound insulation, thanks to the dissimilar thickness glass that our sales consultant Nick recommended.
Negative-
The height of the bottom track is much higher than I expected. Someday someone is going to wipe out, probably face first, and it won’t be pretty. Sometimes when we have a big party, I put a strip of bright blue painters tape on the sill to make sure my guests see it, so they don’t trip. I think the sill is so high to prevent water getting in during a heavy downpour.
Great value and exceptional service! Nick was an awesome partner!
David is a stud. He was quick to provide a quote and on top of the order every step of the way. We are very happy with the service and product.
Great service