There are a few things which are generally responsible for the endless spinning image you may be experiencing. Most of them are related to older outdated software, or a network issue.
Local system issues can be related to:
- Your login session has expired (Common)
- Browsers version Java versions and patches, etc. (Common)
- System resources (if you have too many things open and your system is taxed) (Less common)
Network issues:
- After hitting send, your browser tries to communicate with the server but the submission isn’t received – so the browser sits there and waits. (Rare)
How to proceed?
- Please make sure you are logged in. You may do this by refreshing the form page. (unfortunately, you’ll lose the data which you’ve submitted). First, please make sure that all of the software on your system is up to date including both your web browser and operating system. Older software may not be capable of processing all the logic and data in the form.
- Please check to make sure all of your software is up to date. If you are unable to do this, please ask your systems administrator for assistance.
- Try another browser. We have had a fair amount of success with Internet Explorer, Safari, Firefox or Chrome – but they all seem to behave uniquely on different systems.
Here’s a tutorial provided by the University of Wisconsin-Madison that will show you how to clear your cache for virtually any browser.
If you have done all of the above and are still experiencing this issue, please contact us and we’ll have one of our support reps log into your system in an attempt to diagnose the problem.
You may close this window at any time by hitting escape.
