Release Date: August 17th
To Our Valued Customers,
WinDor continues to analyze avenues to enhance our ability to better serve our customers. We are looking for more efficient ways to provide better information, as well as simplify our procedures and your experience.
We recently switched over all corresponding emails and website portals to reflect the windorsystems branding. In the past, there was a combination of both windorsystemsand windor-online email and IP addresses.
Quotes
All quotes will continue to go through the online quoting tool for each product. Please submit a request and we will process and return the quote in two formats. The first will be the details as you submitted with your delivered price, and the second will be a duplicate document minus pricing. This allows you to use the document after applying your margins with your professional presentation to your customer.
Orders
All orders should now be sent to [email protected]. In the past they were sent to windor-online.com and if you forget, it will automatically forward for a period of time over to the new email address.
Service (Warranty and Non Warranty)
To better serve you – our customer – we request that you submit all service through the website portal located on the website. By completing the simple request form we will have the necessary information we need to process your needs quickly and accurately. There is also a method for you to attach photos and other documents that may be helpful in determining which service parts are required. This has been a much needed tool and has improved our ability to get service issues resolved quickly and accurately.
Please find below your WinDor team members contact information:
National Sales Manager
Rod Preston
Cell – (530) 605-8475
Inside Dealer Operations Manager
John May
Direct Line – (714)515-5946
Installation and Technical Support
Quotes
Deb Preston
Direct Line – (714) 515-5939
Quotes/ Website training
Inside Sales – [email protected]
Melissa Hutchison – Office Manager
Direct Line – (714) 988-6514
Cynthia Domingez – Order Entry
Direct Line – (714)-988-6651
Order entry/ shipping info
Renee Pitts – Order Entry
Direct Line :714-515-5966
Order entry/ shipping info
Service – [email protected]
Desiree Vega – Service
Direct Line: 714-515-5944
Service/ Shipping info / Brochures & Literature/ Paint chip samples
Accounts Receivable
Margo Hutchison
Direct Line – (714) 988-6940
Accounts Receivable
We value and appreciate your efforts on WinDor’s behalf and look forward to servicing all your hybrid vinyl “BIG” door needs in the future. If you have any questions please feel free to contact a member of your WinDor team.
Thanks for your business,
Rod Preston
WinDor National Sales Manager